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コレクションコード
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紀要論文
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コレクションコード
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青山経営論集
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コレクションコード
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60
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ソースレコードID
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AN00008870
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タイトル
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High-performance Work Systems and Work Engagement : Mediating Roles of Customer Orientation and Learning Goal Orientation
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作成者
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松尾, 睦
マツオ, マコト
Matsuo, Makoto
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出版者
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青山学院大学経営学会
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出版者
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アオヤマ ガクイン ダイガク ケイエイ ガッカイ
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NCID
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AN00008870
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ISSN(プリント)
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05871654
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DOI URL
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https://doi.org/10.34321/TF02044859
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収録物名
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青山経営論集
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収録物名
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アオヤマ ケイエイ ロンシュウ
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収録物名
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Aoyama journal of business
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巻次等
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60
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号
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4
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開始ページ
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121
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終了ページ
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142
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日付
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Issued : 2026.03.04
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主題
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Other-en:High-performance work systems
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主題
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Other-en:work engagement
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主題
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Other-en:customer orientation
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主題
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Other-en:learning goal orientation
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内容記述
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Previous studies have shown that high-performance work systems (HPWS) enhance work engagement, while little is known about how customer-oriented services and learning-related factors mediate between the two constructs. Using survey data from 224 nurses from two acute care hospitals in Japan, this study examined how HPWS affects work engagement through customer orientation and learning goal orientation (LGO). The results of structural equation modeling indicated that HPWS promoted work engagement mediated through customer orientation and that HPWS promoted work engagement mediated through customer orientation and subsequently through LGO, while there was no significant direct effect of HPWS on work engagement. The findings are discussed both theoretically and practically.
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内容記述
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山本寛教授退任記念号
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内容記述
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Commemorating the Retirement of Professor Hiroshi Yamamoto
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資源タイプ
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departmental bulletin paper
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資料種別(NIIタイプ)
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紀要論文
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物理的形態
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PDFファイル
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アクセス権
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open access
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